What is the Trigama customer portal?
The ideal company partner
Our customer portal is a modular system that adapts to the needs and processes of each business when working with the demands of their customers. It will help to digitize agendas and processes that happen unorganized through e-mails, telephones and other communication channels. It can also be integrated with existing in-house management tools (e.g. CRM, ERP, accounting or production programs). The idea is to get under control and in one place as much data as possible about what is happening in the organization and based on it to manage operations more efficiently.
How can it help you?
The Trigama customer portal manages communication between the company and its customers, partners or dealers. It clearly digitizes the processes of offering and ordering goods or services. In the form of adjustable reports and notifications, you get an immediate overview of what is happening where in the company - anytime and from anywhere. The goal is to make it easier for your employees to communicate with each other when solving the order (saving time, energy, resources...) and to make the process of communicating about the status of the order during its processing more pleasant for clients ("I know the status, I don't have to rush it").
Basic modules and functions
The system has a basic set of organizational modules that are fully customizable according to the client's requirements. In case of specific needs, other unique modules can of course be created to order. The tool is ready for use on both desktop and mobile devices, and it goes without saying that other language mutations are supported. The appearance allows for customization in line with the client's visual identity.
+ Prepared modulesPrepared modules
- Presentation of products and services
- A "smart" catalog with advanced features.
- Orders
- It covers the complete order resolution process from the perspective of the customer and the solver on the client side.
- Servis/Support
- It addresses the requirements associated with the service and maintenance of the provided products.
- Education
- Integration of educational platforms for professional training of customers/dealers etc.
- Reporting
- Insights for employees and management to effectively manage the organization.
- Custom extension
- The possibility of developing customized modules according to the needs of the client (equipment loans, inventory, transport, complaints, etc.).
Use case 1 – TZB Business Portal
TZB Business Portal is a web application for companies in the field of Building Services, thanks to which it is possible to easily manage the administration and internal solution for handling the requirements of business partners and thus get a better overview of all events in the company. More information can be found in the informational video.
Use case 2 – eRent
eRent is a web application for managing processes related to the solution of renting machines and equipment according to client requirements. The goal is always to have an immediate overview of what machines are available where, where they will go, who is handling it and at what stage the case is being solved. Selected information can also be provided directly to clients via the rental company's website, allowing them to solve many agendas on their own without the need to contact the staff. More information can be found in the video.
